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Consumer Rights: What to Do When Receiving Defective New Products?

Customers receiving damaged or previously opened new products are entitled to a replacement.

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The law distinguishes manufacturing defects from signs of prior use.

Remedies depend on proof of the package's initial condition.

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Allemagne #droit des consommateurs #garantie légale #produit défectueux #e-commerce #litige commercial #protection acheteur

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Auto-synthesis from 1 media source · identified on July 17, 2026

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