DiDi enhances its contact center with Amazon Bedrock, reaching 86% accuracy
DiDi replaced an opaque third-party tool with a quality assurance (QA) system powered by Amazon Bedrock.
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38 %
Intent verification accuracy rose from 38% to 86%, with compliance scoring above 90%
90 %
Intent verification accuracy rose from 38% to 86%, with compliance scoring above 90%
The fact
Intent verification accuracy rose from 38% to 86%, with compliance scoring above 90%.
Customer trend analysis in Spanish and Portuguese now takes minutes instead of hours.
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