ACPR releases critical assessment of insurance complaints handling

The Prudential Supervision and Resolution Authority (ACPR) releases a harsh assessment of how insurance companies handle policyholder complaints.

Published 12sem1 sourceupdated 12sem

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The fact

The report highlights recurring failures in file processing and compliance with legal timeframes.

These findings prompt insurers to strengthen their complaint handling and customer satisfaction procedures.

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Auto-synthesis from 1 media source · identified on April 21, 2026