Mediation in insurance surges with 47,000 cases in 2025
Policyholders filed 47,000 complaints with the insurance mediator in 2025, up 28%.
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55 %
The mediator reports a 55% success rate for complainants
The fact
This surge is linked to falling purchasing power and increased use of artificial intelligence.
The mediator reports a 55% success rate for complainants.
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