tech1 %Only 1% of online shoppers use AI agents for transactions, despite 31% using generative AI

Agentic commerce struggles to gain traction despite AI hype

Only 1% of online shoppers use AI agents for transactions, despite 31% using generative AI.

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Only 1% of online shoppers use AI agents for transactions, despite 31% using generative AI

The fact

E-commerce players struggle to integrate these tools, which are still considered unclear and underperforming.

This trend could shift as AI models improve.

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Auto-synthesis from 1 media source · identified on September 21, 2026